Store Policy

Customer Care

OUR COMMITMENT TO YOU

At Heinen Trading Company, we are committed to providing a positive, transparent, and enjoyable shopping experiences. We take great care in preparing and shipping each order and strive to communicate clearly and resolve concerns fairly, while maintaining consistent business policies.
CONTACTING CUSTOMER CARE

If you have a question, concern, or need assistance with an order, please contact us using the method listed on our website.

Response time: We aim to respond within 1-3 business days.
Business Days: Monday - Friday, excluding holidays.

Please include your order number and a brief description of your concern to help us assist you efficiently.

CUSTOMER COMMUNICATION

We genuinely enjoy connecting with our customers and are happy to help.

We ask that all communications remain respectful. Heinen Trading Company reserves the right to refuse service or discontinue communication in cases of:

Abusing Language
Harassment
Repeated policy violations

POLICY UPDATES

Heinen trading Company reserves the right to update this policy at any time. changes will be posted on our website and apply to future purchases.

Order Accuracy & Quality

We carefully pack and ship all orders to ensure accuracy and quality. Mandy of our products are curated or mystery-style, which means:

Item selection is random and final.
Variations in color, style, packaging or theme may occur.
Minor cosmetic differences do not affect item value.

Mystery & Curated Item Policy

Mystery items are intended to be a surprise experience.

By purchasing mystery or curated items, you acknowledge that:

Contents are randomly selected.
Specific items, characters, or variations cannot be guaranteed.
Duplicate items may occur.
Mystery items are not eligible for returns or refunds based on preference.

The value of the order is based on the overall bundle, not individual items.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments